Privacy policy
PRIVACY POLICY
Last updated: August 26, 2026
COMPLIMENTI LLC, operating as COMPLIMENTI (“COMPLIMENTI,” “we,” “us,” or “our”), operates the online store available at complimentistore.com.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, browse or purchase our products, create or use a customer account, contact us, or otherwise interact with our online store and related services.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with COMPLIMENTI, we may collect the following categories of personal information:
Contact Information
This may include:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
Order and Transaction Information
This may include:
• Products purchased
• Items added to your cart
• Order history
• Returns or exchanges
• Order status
• Shipping and delivery information
• Transaction details
Payment Information
Payments are processed through Shopify and/or authorized payment service providers.
We do not directly store your complete credit or debit card number.
Payment providers may collect information necessary to process your transaction, including payment card details, billing information, transaction information, and payment authorization information.
Account Information
If you create a customer account, we may collect information associated with that account, including your name, email address, order history, preferences, and login-related information.
Communications
When you contact us by email, telephone, website form, social media, or another communication method, we may collect the information you provide in your message.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• General interaction with our website
This information may be collected through cookies and similar technologies.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping, delivery, or pickup
• Provide order confirmations and shipping updates
• Manage returns, exchanges, and refunds
• Provide customer service
• Respond to questions and requests
• Maintain and improve our website and services
• Prevent fraud, misuse, and unauthorized transactions
• Comply with applicable legal and regulatory requirements
• Maintain business and transaction records
• Send marketing communications when permitted by law and when you have provided any required consent
3. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when necessary to operate our business and provide our services.
These third parties may include:
• Shopify
• Payment processors
• Shipping and delivery providers
• Technology and website service providers
• Analytics providers
• Customer support providers
• Marketing and advertising service providers
• Professional advisers when necessary
• Government authorities or other parties when required by law
We may also disclose information when necessary to protect our rights, prevent fraud, enforce our policies, or comply with a legal obligation.
We do not sell personal information for money.
Certain privacy laws may define some advertising-related data sharing as a “sale” or “sharing” of personal information. Where applicable, customers may have rights to opt out of certain uses.
4. SHOPIFY
Our online store is hosted by Shopify.
Shopify processes certain personal information in order to provide the ecommerce platform, checkout, payment, security, analytics, and related services used by our store.
Information that you provide through our website may therefore be processed by Shopify and its service providers.
For additional information about Shopify’s privacy practices, you may review Shopify’s privacy information on Shopify’s official website.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website and our service providers may use cookies, pixels, local storage, and similar technologies.
These technologies may be used to:
• Operate the website
• Remember preferences
• Maintain shopping cart functionality
• Process checkout
• Improve website performance
• Understand website usage
• Prevent fraud
• Measure advertising effectiveness
• Provide relevant marketing where permitted
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect website functionality.
6. MARKETING COMMUNICATIONS
If you choose to receive promotional emails or other marketing communications from COMPLIMENTI, we may use your contact information to send information about products, promotions, new arrivals, and other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing messages, we may still send transactional communications related to your orders, account, payments, shipping, returns, or customer service requests.
7. SOCIAL MEDIA AND THIRD-PARTY SERVICES
COMPLIMENTI may maintain profiles or stores on third-party platforms such as Instagram, Facebook, TikTok, Google, Pinterest, or other services.
When you interact with COMPLIMENTI through a third-party platform, that platform may collect and process your personal information according to its own privacy policy.
We are not responsible for the privacy practices of third-party platforms.
8. DATA SECURITY
We take reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending sensitive payment or financial information through regular email, social media messages, or other unsecured communication methods.
9. DATA RETENTION
We may retain personal information for as long as reasonably necessary to:
• Fulfill orders and provide services
• Maintain business and accounting records
• Comply with tax and legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements and policies
Retention periods may vary depending on the type of information and applicable law.
10. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, which may include the right to:
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data sharing where required by applicable law
These rights are subject to applicable legal requirements and exceptions.
To submit a privacy request, contact us using the information provided below.
We may need to verify your identity before completing certain privacy requests.
11. UNITED STATES PRIVACY RIGHTS
Customers residing in certain U.S. states may have additional privacy rights under applicable state privacy laws.
Where required by law, these may include rights to access, correct, delete, or obtain a copy of personal information, and rights to opt out of certain targeted advertising, sales, or sharing of personal information.
COMPLIMENTI will not discriminate against you for exercising privacy rights provided by applicable law.
12. CHILDREN’S PRIVACY
Our website and services are intended for general consumers and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, content, or practices of third-party websites.
We encourage you to review the privacy policies of any third-party website you choose to visit.
14. INTERNATIONAL PROCESSING
Some of our service providers, including Shopify and other technology providers, may process information in locations outside your state or country.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
The updated Privacy Policy will become effective when posted on our website unless otherwise required by law.
16. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:
COMPLIMENTI LLC
Doral, Florida, United States
Email:
complimenti.ve@gmail.com
Phone:
(786) 589-0890
Website:
complimentistore.com