Shipping policy

Shipping and Delivery Policy

Shipping Rates

Domestic Shipping:

1. Standard Shipping: We use USPS for standard deliveries within the USA. Packages typically arrive within 2-5 business days from the shipping date.

2. Express Shipping: For quicker delivery, we use UPS for express shipments within the USA. Packages generally arrive within 2 business days from the shipping date.

Shipping Times

• Standard Shipping: Expected delivery is within 2-5 business days after shipping.

• Express Shipping: Anticipated arrival is within 2 business days after shipping.

Additional Information

• Delivery times are estimated from the date of shipping, not the order date.

• External factors like weather or carrier delays can affect delivery times.

• Upon shipping, you will receive an email with tracking details to monitor your package.

Important Notes

• We are not liable for packages that are lost, stolen, or damaged by the courier.

• International shipments may be subject to taxes and duties based on the destination country, which are the customer’s responsibility. We do not cover these charges.

Order Processing

• Orders are processed Monday through Friday, excluding holidays.

• Please allow 2-4 business days for order processing.

Address Issues

• If a package is returned due to an incorrect or insufficient address, the customer is responsible for the additional shipping cost. We will contact you with an invoice for the reshipment fee.

Order Tracking

• Once your order is processed, you will receive an email with tracking information.

• If the tracking link does not work, please contact us at complimenti.ve@gmail.com.

Contact Us

For any questions or concerns regarding shipping and delivery, please contact us at complimenti.ve@gmail.com