Terms of service
TERMS OF SERVICE
Last updated: August 26, 2026
OVERVIEW
This website is operated by COMPLIMENTI LLC, operating as COMPLIMENTI (“COMPLIMENTI,” “we,” “us,” or “our”).
COMPLIMENTI operates the online store available at complimentistore.com and offers jewelry, accessories, and related products through the website and other authorized sales channels.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
Throughout these Terms of Service, the terms “you” and “your” refer to customers, visitors, and other users of our website.
By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service and our related store policies, including our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree with these Terms, you should not use our website or purchase products through our online store.
1. ONLINE STORE TERMS
You may use our website and services only for lawful purposes.
By placing an order, you represent that you are legally capable of entering into a binding transaction or that you are using the website with the authorization of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not attempt to interfere with, damage, disable, or gain unauthorized access to our website, Shopify platform, checkout, accounts, or related systems.
2. PRODUCTS
We make reasonable efforts to accurately display and describe our products.
However, colors, finishes, stones, beads, plating, textures, and other details may appear slightly different depending on your screen, lighting, photography, manufacturing process, or the characteristics of handmade materials.
Some COMPLIMENTI products may be handmade, personalized, customized, or prepared to order. Small variations may occur and do not necessarily indicate a defect.
Product measurements are approximate unless otherwise expressly stated.
We reserve the right to modify or discontinue products without prior notice.
Product availability may change at any time.
3. PRODUCT MATERIALS AND CARE
Product materials are described on individual product pages to the best of our knowledge.
Jewelry may naturally show signs of wear over time depending on use, exposure to moisture, cosmetics, perfumes, chemicals, storage conditions, and individual body chemistry.
Customers should follow the Jewelry Care information provided on our website to help preserve the appearance of their jewelry.
Normal wear, tarnishing, discoloration, fading of plating, scratches, or damage caused by improper care are not considered manufacturing defects unless otherwise required by law.
4. ORDERS
Submitting an order through our website constitutes an offer to purchase the selected products.
An order is not considered finally accepted until payment has been authorized and the order has been accepted for processing.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving:
• Suspected fraud
• Payment authorization issues
• Incorrect product pricing
• Inventory or availability errors
• Website or technical errors
• Suspected unauthorized resale
• Incorrect customer or delivery information
If we cancel an order after payment has been collected, we will issue an applicable refund to the original payment method.
Customers are responsible for reviewing their order information before completing checkout.
5. MADE-TO-ORDER AND PERSONALIZED PRODUCTS
Certain COMPLIMENTI products are handmade, personalized, customized, or made to order.
These products may require additional preparation time before shipment.
When a specific processing time applies, it may be stated on the individual product page.
Personalized and customized products are generally final sale because they are prepared specifically for the customer, except where an item arrives damaged, defective, incorrect, or where otherwise required by applicable law.
Once preparation or customization has begun, cancellation or modification requests may not be possible.
6. PRICES
All prices displayed on our website are listed in U.S. dollars unless otherwise stated.
Prices may change at any time without prior notice.
The price charged for an order will generally be the price displayed at the time the order is completed, subject to correction of obvious errors.
Discounts, promotions, and promotional codes may be subject to separate conditions.
Unless expressly permitted, promotional offers may not be combined.
7. TAXES
Applicable sales taxes or other taxes may be calculated and charged at checkout according to applicable laws and the delivery destination.
Customers are responsible for any taxes or charges lawfully applicable to their purchase.
8. PAYMENT
Payments are processed through Shopify and/or approved third-party payment providers.
Available payment methods are displayed during checkout.
By submitting payment information, you represent that you are authorized to use the payment method provided.
We do not directly store complete credit or debit card numbers.
Payment transactions may be subject to additional terms and security procedures imposed by the applicable payment provider.
9. SHIPPING AND DELIVERY
COMPLIMENTI currently ships within the United States unless otherwise stated on our website.
Shipping methods, rates, and estimated delivery times are displayed or described on our website or during checkout.
Delivery estimates are estimates only and are not guaranteed.
COMPLIMENTI is not responsible for delays caused by carriers, weather, holidays, transportation disruptions, incorrect addresses, or other events outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address provided by the customer.
For complete information, please refer to our Shipping Policy.
10. FREE SHIPPING
COMPLIMENTI may offer free Economy shipping on qualifying U.S. orders that meet the minimum purchase amount stated on our website.
Unless otherwise stated, eligibility is based on the merchandise subtotal after applicable discounts and before taxes.
Shipping promotions may be changed or discontinued at any time for future orders.
11. LOCAL DELIVERY
Local delivery may be available to eligible customers in selected areas of Doral, Florida and nearby locations.
Eligibility, minimum order requirements, delivery charges, and availability are determined during checkout or as stated in our Shipping Policy.
Customers are responsible for providing accurate delivery and contact information.
12. LOCAL PICKUP
Local pickup may be offered in Doral, Florida when available.
Customers must wait until they receive confirmation that their order is ready before arriving for pickup.
Pickup may be by appointment or according to instructions provided by COMPLIMENTI.
Pickup instructions, including the pickup location, will be provided directly to eligible customers after the order is confirmed.
13. RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Refund Policy.
Eligible products may generally be returned within the period stated in our Refund Policy, subject to the conditions described there.
Certain products, including personalized, customized, gift card, final sale, or clearance items, may not be eligible for return except when damaged, defective, incorrect, or where otherwise required by law.
Customers should review our Refund Policy before completing a purchase.
14. EARRINGS AND HYGIENE
For hygiene reasons, earrings may only be eligible for return when they meet the conditions stated in our Refund Policy, including any requirement that they remain unworn, unused, and in their original sealed packaging.
15. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should inspect their order promptly after delivery.
If an item arrives damaged, defective, or incorrect, please contact COMPLIMENTI as soon as reasonably possible and provide the order number and photographs where requested.
We will review the issue and determine the appropriate resolution in accordance with our policies and applicable law.
16. ORDER CANCELLATIONS
We will make reasonable efforts to accommodate cancellation requests received before an order enters preparation or fulfillment.
However, cancellation cannot be guaranteed.
Personalized, customized, handmade, or made-to-order items may not be cancelable once preparation has begun.
17. ACCOUNTS
Customers may have the option to create an account through our website.
You are responsible for maintaining the confidentiality of your login information and for activities performed through your account.
You agree to provide accurate and current information.
We reserve the right to suspend or restrict an account where we reasonably believe there has been unauthorized, fraudulent, abusive, or unlawful activity.
18. PROMOTIONS AND DISCOUNT CODES
From time to time, COMPLIMENTI may offer promotional codes, welcome discounts, free shipping offers, or other promotions.
Promotions may have eligibility requirements, expiration dates, minimum purchase amounts, product exclusions, or other limitations.
We reserve the right to modify or discontinue promotions for future transactions.
Promotional codes have no cash value and cannot be redeemed for cash unless required by law.
19. GIFT CARDS
If COMPLIMENTI offers gift cards, applicable gift card terms will be provided at the time of purchase.
Gift cards are generally non-refundable except where required by law.
20. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content on our website, including our business name, logos, branding, product photography, text, graphics, designs, videos, and other original materials, is owned by or licensed to COMPLIMENTI and is protected by applicable intellectual property laws.
You may use our website only for personal, non-commercial shopping purposes.
You may not reproduce, copy, distribute, republish, modify, sell, or commercially exploit our website content without prior written permission.
21. REVIEWS, COMMENTS, AND USER CONTENT
If you submit a review, photograph, comment, suggestion, or other content to COMPLIMENTI, you represent that you have the right to provide that content.
You may not submit content that is unlawful, fraudulent, defamatory, abusive, infringing, misleading, or contains malicious software.
Where permitted by law, you grant COMPLIMENTI permission to use voluntarily submitted product reviews, feedback, or similar content for operating and promoting our business.
22. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including Shopify, payment providers, social media platforms, shipping providers, analytics services, and marketing services.
Third-party services operate according to their own terms and privacy policies.
COMPLIMENTI is not responsible for the independent acts, websites, or services of third parties except as required by applicable law.
23. SHOPIFY
Our store is powered by Shopify.
Shopify provides the ecommerce infrastructure that supports our website and checkout.
Purchases made from COMPLIMENTI are transactions between the customer and COMPLIMENTI, not between the customer and Shopify.
Shopify may process information necessary to provide its platform and services according to its own applicable policies.
24. PRIVACY
Our collection, use, and disclosure of personal information is described in our Privacy Policy.
By using our website, you acknowledge that certain information may also be processed by Shopify and other service providers necessary to provide ecommerce, payment, shipping, security, analytics, or related services.
25. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites.
Access to third-party websites is at your own discretion.
26. PROHIBITED USES
You may not use our website or services:
• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit harmful or malicious code
• To collect personal information about others without authorization
• To impersonate another person
• To engage in fraud
• To interfere with website security
• To attempt unauthorized access to our systems
• To abuse, harass, or threaten others
• To conduct unauthorized scraping or automated extraction that interferes with the operation of our website
We reserve the right to restrict access where these Terms are violated.
27. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct errors and update information at any time.
If an error materially affects an order that has already been submitted, we may contact the customer to provide available options, which may include cancellation and refund.
28. DISCLAIMER
To the extent permitted by applicable law, our website, services, and products are provided on an “as available” basis.
Nothing in these Terms limits any warranty, consumer protection, or other rights that cannot legally be excluded.
Product photographs and descriptions are provided for informational purposes, and reasonable variations may occur as described in these Terms.
29. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, COMPLIMENTI LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products where such limitation is legally permitted.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.
30. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless COMPLIMENTI LLC from claims, damages, or expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of the rights of another person.
31. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
32. NO WAIVER
Failure by COMPLIMENTI to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.
33. GOVERNING LAW
These Terms of Service are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles, except where consumer protection law requires otherwise.
34. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.
The most current version will be posted on our website.
The “Last updated” date at the top of this page identifies the most recent revision.
35. CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
COMPLIMENTI LLC
Doral, Florida, United States
Email:
complimenti.ve@gmail.com
Phone:
(786) 589-0890
Website:
complimentistore.com